❓ About the product
Q: Are the sunglasses in the shop UV-protective?
A: Yes! All of our children's sunglasses have UV400 protection, protecting your child's eyes from the sun.
Q: What age is the product suitable for?
A: We have products suitable for children from 3 to 12 years old. Each product description clearly states the recommended age.
Q: Are art & craft toys safe for children?
A: All toys are made from safe, non-toxic materials that meet child safety standards.

🚚 About shipping
Q: How long does it take for the shop to deliver?
A: Normally, orders are delivered within 2-7 business days depending on the location.

Q: Is there any express delivery support?
A: No. We follow the normal delivery rules and depend on the customer's location, you don't need to worry, if the location is suitable for our warehouse, you will receive the goods in about 2-3 days.

💳 About payment
Q: What payment methods does the shop accept?
A: We only accept payment via Paypal, do not use payment with Visa, Master Card to avoid revealing customer information.

🔁 About exchange/return
Q: Can I exchange the item if it doesn't fit?
A: Yes! You can exchange the item within 7 days of receipt, as long as the item is unused and in its original packaging.

Q: What are the cases where a refund is possible?
A: We will refund if the product is defective from the manufacturer or the wrong item is delivered.

📞 Customer Support
Q: How can I contact you if I need support?
A: You can inbox our fanpage, send us an email to support@kidsiistore.com